Frequently asked questions
Quick answers about buying from SpaceMartX. Can’t find yours? Contact us.
How fast will I get my product?
Licence keys, activation codes and API keys are delivered instantly — they appear on your order page and in your email as soon as payment is confirmed. Products marked “Within 2 hrs” are activated by our team within 2 business hours.
Which payment methods can I use?
We accept UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards (Visa, Mastercard, RuPay), net banking and popular wallets through Razorpay, a secure RBI-licensed payment gateway. We never see or store your card details.
Why do you use a one-time code instead of a password?
A one-time code sent to your email or mobile is safer than a password: there is nothing to forget, reuse or leak. Each code works once and expires after a few minutes.
Will my subscription renew automatically?
No. Nothing on SpaceMartX auto-renews. Monthly and yearly plans simply end after their validity, and you are never charged again unless you choose to buy again.
Can I get a refund?
Yes. If your key is invalid, was not delivered, you were charged twice, or the key is unused, you can get a full refund within 7 days. See our Refund policy for details.
Are your keys genuine?
Yes. We only sell genuine, unique keys and plans we are authorised to sell. We never sell shared accounts, cracked software or resold logins.
Do I get an invoice?
Yes. You get an email receipt for every order. For a GST invoice with your business name, add your full name on the My account page and email us your order ID and GSTIN.
I paid but did not get my key. What should I do?
First check your order page under My account. If it says “Paid · key pending”, your key will be delivered within 2 business hours. If the payment was debited but no order shows as paid, the bank usually auto-reverses it within 5–7 business days — or email us your payment ID and we will sort it out.